Shipping Policy

 

Shipping

The vast majority of our items are shipped from our warehouse in Thornton, New South Wales, Australia.

We do offer a pickup option from our premises in Thornton, New South Wales, Australia. 

We do not offer shipping to any countries other than Australia. 

Under normal conditions, delivery will take between 2 and 8 working days to arrive, depending on your location and the size of the products you've ordered. Remote areas often often require longer shipping times. We endeavour to give all customers a tracking number which you can use to monitor the progress of your shipment. 

In most cases we offer door-to-door shipping. We can ship to residential and business addresses. In some case, we may need to ship to a depot and have you collect from there but you will be notified of this well in advance of the products leaving us. 

We aim to dispatch all orders within 1 working day of your full payment. If you need to cancel your order after it has been dispatched, our standard Returns & Refund policy may apply.

We may dispatch some items from our supplier's warehouses in cases where the products are particularly bulky which we do not have in stock at the time of you placing your order. These warehouses are located in Perth, Brisbane and Sydney, Australia. 

We regret that our supplier's warehouses are not open to the public and we are therefore unable to offer a pickup option for products being dispatched from these locations.

We ship the vast majority of our products with Auspost and Aramex but we reserve the right to use other carriers should the need arise due to your location, the size of the consignment or the cost of shipping.

Some items may be dispatched in more than one carton.

We offer Free Shipping for products over $250, but exclusions do apply. For products under $250, we charge a flat rate of $14.95 for door-to-door shipping Australia-wide. 

Free Shipping Exclusions

We offer free Australia-wide shipping for the majority of our orders. Some circumstances can mean that this is not possible. These circumstances are where;

  • the product is bulky or heavy. These items may include but are not limited to;
    • Large Fans
    • Large light fixtures
  • we are shipping the product to a remote or difficult to access address. These locations may include but are not limited to;
    • The Northern Territory
    • Tasmania
    • Western Australia
    • Rural South Australia
    • Islands
    • Far western New South Wales
    • Far western and far north Queensland

We will always notify you of any additional shipping costs before your items are dispatched so you have the opportunity to amend your order. 

We will always subsidise the cost of shipping in these circumstances. 

If you're unsure of whether or not your order would be covered under our Free Shipping rules, please feel free to contact us.